Find answers to common questions about our services
Health Nexa Care currently serves over 50 cities across the United States, with a strong presence in Kentucky, Tennessee, Ohio, and Indiana. We're continuously expanding our service areas. Contact us to check if we serve your location.
Yes, we accept most major insurance providers including Medicare, Medicaid, Blue Cross Blue Shield, Aetna, Cigna, and UnitedHealthcare. Our billing team will verify your coverage and handle all insurance paperwork for you.
We offer same-day and next-day appointments for urgent care needs. For routine check-ups and non-urgent services, we typically schedule within 2-3 days. Our 24/7 booking system makes it easy to find a time that works for you.
Absolutely. All our physicians are board-certified, and our nurses, dentists, and specialists hold current licenses in their respective fields. We conduct thorough background checks and verify credentials before hiring any healthcare professional.
Please have your insurance card, photo ID, current medication list, and any relevant medical records ready. Ensure there's a clean, well-lit space for the examination. If you have pets, please secure them in another room during the visit.
Our Premium Care plan includes emergency response services. For life-threatening emergencies, always call 911 first. We provide urgent care for non-life-threatening conditions and can coordinate with local hospitals if needed.
Yes, you can cancel or reschedule up to 24 hours before your appointment without any charges. Late cancellations may incur a fee. You can manage your appointments through our online portal or by calling our 24/7 support line.
We accept various payment methods including credit/debit cards, HSA/FSA cards, and online payments. For self-pay patients, we offer flexible payment plans. Insurance claims are processed directly, and you'll only pay your copay or deductible.